Return Policy for eseekgousa.com

At eseekgousa.com, we aim to provide top-quality cell phone accessories, including fast chargers, cables, adapters, and wireless earphones. While we do not offer refunds or cashbacks, we understand that sometimes exchanges are necessary. Our Return Policy ensures a smooth exchange process for any items that do not meet your expectations or are defective.

1. Eligibility for Exchange

• Products are eligible for exchange if they are defective, damaged during shipping, or incorrect (e.g., wrong item sent).
• Items must be returned in their original packaging, unused, and in the same condition that you received them.
• Exchanges are valid within 14 days of receiving your order.

2. How to Initiate an Exchange

To initiate an exchange, please follow these steps:

1. Contact our support team at returns@eseekgousa.com with your order number and details about the item(s) you wish to exchange.
2. Once approved, you will receive instructions for returning the item.
3. Once we receive and inspect the returned item, we will process the exchange. You will receive store credit for the value of the returned item(s), which can be used for your next purchase.

3. Exchange Process

• Upon receiving the returned item(s), we will issue store credit equal to the value of the product(s).
• You may use this store credit to select replacement items or for future purchases.
• Shipping costs for the return of the item are the buyer’s responsibility unless the item is defective or damaged.

4. Non-Returnable Items

• Certain items are non-returnable, including sale or clearance items.
• Products that have been used, damaged after delivery, or altered in any way will not be accepted for exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of receiving the order. We will arrange a replacement at no additional cost to you.

6. Final Sale and Clearance Items

Items purchased on clearance or during special promotions are final sale and cannot be exchanged unless they are defective or damaged.

For any questions or concerns about exchanges, feel free to reach us at returns@eseekgousa.com.