Support Policy for eseekgousa.com

At eseekgousa.com, customer satisfaction is our top priority. Whether you need assistance with placing an order, tracking your shipment, or troubleshooting a product issue, our dedicated support team is here to help. This Support Policy outlines how you can get in touch with us and what to expect from our support services.

1. Contacting Support

If you need assistance, you can reach our support team via the following methods:

• Email: Send an email to support@eseekgousa.com with your query. Please include your order number (if applicable) and a detailed description of your issue.
• Phone: Call us at [Your Phone Number] during our business hours, which are Monday to Friday, 9:00 AM to 5:00 PM (EST).
• Live Chat: Our live chat support is available on our website during business hours for real-time assistance.

2. Types of Support Offered

• Order Support: Assistance with placing new orders, modifying existing orders, or checking order status.
• Product Support: Help with product details, specifications, and usage guidelines for fast chargers, cables, adapters, wireless earphones, and other cell phone accessories.
• Shipping and Tracking: Information on shipping methods, tracking numbers, estimated delivery times, and handling shipping delays or issues.
• Returns & Exchanges: Guidance on how to initiate exchanges for defective or incorrect items as per our Return Policy.
• Technical Support: For any issues with product functionality or troubleshooting common product concerns.

3. Response Time

Our goal is to respond to all support inquiries within 24-48 hours. For urgent matters, we recommend reaching out via live chat or phone for quicker assistance.

4. Order Modifications and Cancellations

• Orders may be modified or canceled before they are processed for shipment. Once the order has been shipped, cancellations are not possible, and the exchange process must be followed for any necessary adjustments.
• For order modifications or cancellations, please contact us as soon as possible after placing your order.

5. Shipping Delays and Issues

If your order is delayed or lost during shipment, please reach out to our support team. We will work with the shipping provider to resolve the issue and keep you updated.

6. Product Warranty Claims

Products sold on eseekgousa.com are covered under manufacturer warranties (where applicable). If you experience any product defects, our team can guide you through the warranty claim process.

For any further assistance, please do not hesitate to reach out to our team at support@eseekgousa.com.